We collect information necessary to provide you with exceptional medical tourism services across Russia, Europe, Switzerland, Turkey, Thailand, and Gulf countries. This includes:

• Personal Information: name, contact details, date of birth, nationality, and passport information.
• Medical Information: medical history, current conditions, treatment preferences, and healthcare needs.
• Financial Information: budget preferences, insurance details, and payment information for treatment planning.
• Travel Information: preferred destinations, accommodation needs, and travel dates.

All medical information is encrypted and stored in compliance with international healthcare privacy standards including GDPR, HIPAA-equivalent protocols, and local data protection laws in each country we operate.
Your information enables us to provide personalized medical tourism experiences tailored to your specific healthcare needs and preferences. We use this information for:

• Matching you with the most suitable clinics and experienced doctors.
• Coordinating your complete treatment journey from diagnosis to recovery.
• Providing transparent cost planning and budget-friendly healthcare solutions.
• Ensuring seamless communication between you, medical professionals, and our team.
• Arranging accommodation, transportation, and support services.

We also use aggregated, anonymized data to continuously improve our services and maintain the highest standards of medical tourism excellence.
Operating across multiple countries requires adherence to various privacy regulations. We maintain compliance with GDPR (EU), Federal Law 152-FL (Russia), PDPA (Thailand), Gulf Cooperation Council frameworks, FADP (Switzerland), and KVKK (Turkey).
We employ bank-level encryption, secure servers, multi-factor authentication, and regular security audits to protect your sensitive medical and personal information throughout your treatment journey.
User Agreement
By using our services, you agree to the following terms regarding our medical tourism facilitation across Russia, Europe, Switzerland, Turkey, Thailand, and Gulf countries.
Our responsibilities include:

• Carefully selecting the most suitable clinics and experienced doctors for your condition.
• Providing transparent cost planning without hidden fees.
• Coordinating your complete treatment journey with care and professionalism.
• Maintaining strict confidentiality of your medical and personal information.
• Offering ongoing support from initial consultation through recovery.

Your responsibilities include:

• Providing accurate and complete medical history and current health information.
• Following all medical advice and treatment protocols prescribed by healthcare professionals.
• Complying with travel requirements and regulations in destination countries.
• Maintaining valid travel documents and health insurance coverage.
• Communicating promptly regarding any changes in your condition or circumstances.

Our expert team manages every aspect of your medical tourism experience to ensure optimal outcomes and peace of mind:

• Pre-treatment: medical consultations, treatment planning, and destination preparation.
• During treatment: continuous support, coordination with medical teams, and patient advocacy.
• Post-treatment: recovery monitoring, follow-up care coordination, and ongoing support.
• Emergency support: 24/7 assistance for urgent medical or travel-related issues.

We partner exclusively with accredited medical facilities and board-certified specialists who meet our stringent quality standards for international patient care.
Financial Terms & Transparency
We believe in complete financial transparency for all medical tourism services:

• All costs are clearly outlined before treatment begins.
• No hidden fees or unexpected charges.
• Multiple payment options available for your convenience.
• Detailed invoicing and expense tracking throughout your journey.
• Assistance with insurance claims and reimbursement processes.

Our refund and cancellation policy accommodates the unique circumstances of medical travel while protecting both patients and partner healthcare providers.
Contact & Support
Our multilingual support team is available to assist you throughout your medical tourism journey.

• Dedicated patient coordinators for personalized assistance.
• Regular updates on treatment progress and travel arrangements.
• 24/7 emergency support hotline.
• Multilingual support in Russian, English, and local languages.
• Secure communication channels for sensitive medical information.

You have the right to access, modify, or delete your personal information at any time. Please contact our privacy officer for any data-related requests or concerns.
Questions about our policies can be addressed directly to:

• Privacy Officer: privacy@medtourism.com
• Legal Department: legal@medtourism.com
• Patient Support: +7 (XXX) XXX-XXXX